Refund and Cancellation

This Refund and Cancellation Policy describes the conditions and procedure under which Aquatec Systems Georgia LLC (hereafter — "Aquarama", "we", "our") refunds money to clients and accepts service cancellations.

By using the aquarama.vercel.app website, the Aquarama mobile and web application, or the car wash services in person, you agree to the terms set out below.

A service is considered started from the moment work physically begins (the car enters the bay, cleaning chemistry is applied, etc.).

The client has the right to cancel the service at any moment before work begins, without any penalties or deductions.

• If payment was made in advance (bank card, deposit) — the full amount is refunded.
• Card refunds are processed within 5–10 business days (the exact timing depends on the issuing bank).
• Refunds to the deposit are processed immediately and become available for further use.
• Cash payments made in advance are refunded in cash by the operator on site.

Once work has actually begun, a full refund is not provided. A partial refund proportional to the volume of work not yet performed is possible by mutual agreement between the client and the administrator.

The amount of the partial refund is determined by the administrator based on what stage the service was at when you decided to cancel.

If the result of the work does not meet your expectations or there is a material defect in the service, please notify the administrator on site before leaving the car wash premises.

• For valid claims we redo the problem area free of charge.
• If a redo is not possible, we issue a partial or full refund of the service cost by mutual agreement.
• Claims about service quality made after leaving the premises are considered on a case-by-case basis, but satisfaction is not guaranteed.
• In all cases, the client's rights under the Georgian Consumer Rights Protection legislation remain preserved.

The deposit is a prepayment for future services that is automatically debited when each service is paid for. Key rules:

• The deposit can be topped up at the car wash premises (cash, card) or through the Application.
• For top-ups of 1000 ₾ or more, a bonus is credited on top of the principal (current bonus amount is shown in the Application before confirmation).
• The deposit has no expiry while the account is active.
• The principal amount of the deposit (without the bonus) can be refunded upon written request from the client.
• Refunds of the deposit principal are made by the same payment method as the original top-up, within 14 business days of receiving the written request.
• Accumulated bonuses on the deposit are not refundable in cash and can only be used to pay for Aquarama services.
• If the account is inactive for more than 3 years, the remaining deposit balance may be cancelled after prior SMS notification.

Free ("bonus") washes are awarded under the "10th wash on the house" loyalty program and friend referrals. Bonus washes:

• do not have an expiry date;
• are not refundable in cash;
• can only be redeemed for Aquarama services and only by the account holder.

A detailing service appointment can be cancelled by the client at any time before the start. We ask that you notify us as early as possible — preferably at least 2 hours before the scheduled time — so we can offer the slot to another client.

We may need to reschedule a detailing appointment due to force majeure circumstances (weather, equipment, mass appointments). In such cases we will contact you in advance and agree on a new time, or — at the client's request — refund any advance payment in full.

A refund request can be submitted in one of these ways:

• verbally to the administrator on site (for the current visit);
• in writing to info@aquarama.ge (for past visits and deposit refunds);
• via WhatsApp at +995 579 35 85 27.

Please include in your request:

• visit date and time;
• car license plate;
• description of the issue;
• preferred refund method (card / cash / deposit).

The standard refund processing times are:

• Cancellation before work begins — immediately on site (or within 5–10 business days for card refunds).
• Service quality claims — resolved on site at the moment of the claim.
• Deposit principal refunds — within 14 business days from receipt of the written request.
• Disputed cases — we will respond within 14 business days, indicating the decision and reasoning.

We will try to resolve any disagreement directly with the client. If a mutually acceptable solution cannot be found, the client has the right to:

• file a complaint with the Georgian National Competition Agency (consumer protection division);
• apply to the courts of general jurisdiction at our location (Batumi, Adjara).

We may update this policy from time to time. The current version is always published on this page indicating the date of the last update. Material changes will be announced in the Application at least 30 days before taking effect.

• Email: info@aquarama.ge
• WhatsApp: +995 579 35 85 27
• Phone: +995 579 35 85 27
• Postal address: 6010 Georgia, Batumi, General Aslan Abashidze St. 47A